TCP Monitor Configuration Guide on the Elven Platform

The TCP Monitor from the Elven Platform allows you to monitor services using checks based on the TCP protocol. This feature helps configure continuous checks, set alerts, and define thresholds for automatic incident creation, ensuring you are quickly informed of any irregularities in connectivity or service performance.

The TCP protocol (Transmission Control Protocol) is widely used for reliable communication between systems, enabling data transmission across networks. With TCP monitoring, you can verify the availability and quality of TCP connections, ensuring the integrity of services that rely on this protocol.

Accessing TCP Monitoring

• Navigate to the main menu and click on Services Hub.

• In Internet Services, select the TCP item.

Monitoring Configuration

Monitoring the availability of your services has never been easier. Start by giving a clear name to the resource you want to track (Resource Name) to make identification easier. Then, adjust the interval between checks (Interval) and the response timeout (Timeout).

Select where the monitoring agent is located (Checkpoint Cloud) by choosing the appropriate Environment. If it doesn’t exist, you can create one using + Checkpoint. After this configuration, under Form Type, you can choose between Host and Port or Healthcheck URL.

In Host and Port, you can enter the host and port of the resource to be monitored. In Healthcheck URL, you can simply enter the URL of the resource to be monitored.

Remember that the Host and Healthcheck URL fields only accept URLs; if you need to use an IP address, it must be stored in a Secret to ensure the security and organization of the information.

Automatic Incident Opening

You can configure automatic incident opening to ensure a quick response to critical issues. To begin, define the incident severity, allowing you to prioritize according to urgency. Next, adjust the Check Interval, specifying the check frequency in seconds to continuously monitor the resource. This helps ensure you're always one step ahead, detecting problems as soon as they arise.

Additionally, select the team to be notified whenever an incident occurs and enable the "Enable to set up automatic incidents opening" option to ensure the configuration is active. With this setup, the platform automates incident management, making the response process faster and more efficient, without the need for manual intervention. This ensures your team is always ready to resolve any issue with speed and precision.

Maintenance Window

We also have the Maintenance Window, an essential feature for managing planned maintenance periods in your application. During this time, checks are temporarily paused, preventing monitoring, alerts, and notifications from being triggered while you perform updates or adjustments. This allows maintenance to proceed smoothly, without generating unnecessary notifications or false alarms, ensuring your operations continue in an orderly manner without unexpected interruptions in performance reports.

For example, imagine you need to update the payment system of an e-commerce platform, making backend adjustments such as installing new security certificates. To do this, you can configure the Maintenance Window for a specific time, such as 12/13/2024, from 2:00 PM to 2:30 PM. During this period, the Elven Platform suspends checks, preventing the monitoring system from logging temporary failures or triggering false alerts. This way, you can make the necessary changes calmly, knowing that the monitoring system will not be affected during maintenance. This approach ensures the update is carried out in an organized manner, without affecting the user experience or generating unwanted notifications.

Application Opening Hours

You can also rely on the Application Opening Hours feature, which allows you to configure your application's operating hours. This functionality is essential for customizing monitoring based on the periods when your application is actually active, avoiding alerts and notifications outside of business hours. This way, monitoring becomes more aligned with your business’s real needs, ensuring more accurate reports and efficient management.

For example, imagine your application only runs from Monday to Friday, from 9:00 AM to 6:00 PM. You can configure Application Opening Hours to reflect this schedule by specifying the working days and hours. With this setup, the Elven Platform automatically disables checks outside of these hours, preventing the logging of failures that don’t affect end users and avoiding unnecessary alerts. This approach optimizes performance analysis, focusing only on relevant periods and providing a clearer view of your application’s health during its operating hours.

Glossary of Technical Terms

TCP (Transmission Control Protocol): A transport layer protocol that ensures reliable, ordered, and lossless communication between devices. It is used in applications such as web browsing, file transfers, and email.

Interval: The time interval between automatic checks performed during monitoring.

Timeout: The maximum time allowed for the monitoring system to receive a response from the monitored resource before registering a failure.

Checkpoint Cloud: The location where the monitoring agent is deployed, which can be a preexisting environment or one created by the user.

Host: The URL address of the monitored resource. If an IP address is needed, it must be stored in a Secret for enhanced security.

Secret: A resource used to store sensitive information, such as IP addresses or credentials, ensuring security and organization.

Enable to set up automatic incidents opening: An option that, when enabled, activates automatic incident creation upon detection of critical issues.

Severity: The level of criticality assigned to an incident, allowing it to be prioritized based on urgency.

Check Interval: The time interval, in seconds, for performing continuous checks on the monitored resource.

Maintenance Window: A feature that temporarily pauses monitoring, alerts, and notifications during planned maintenance periods.

Application Opening Hours: A configuration that defines the operating hours of the application, aligning monitoring with active periods and avoiding alerts outside those times.