# Management Guide for the External Services Center of the Elven Platform The **External Services Center** on the **Elven Platform** is the **bridge** that connects you to the best tools on the market for **monitoring**, **managing**, and **resolving incidents** in a **simple** and **efficient** way. Imagine having in one place **integrations** with services like **CloudWatch**, **Datadog**, **Google Cloud**, **Grafana**, **Prometheus**, **Zabbix**, and **Dynatrace**, receiving **alerts** or **incident notifications** in **real time** and reacting quickly to any **interruption**. All of this with an **intuitive interface** designed to simplify your daily operations. {% embed url="" %} ## **Accessing the External Services Center** * Navigate to the **main menu** and click on **Monitoring**. * In the **submenu**, select the **External Services** item. ## **Working with the External Services Center** In the **External Services Center** of the **Elven Platform**, you have a consolidated and efficient view of all integrated **external services**. Each **integration** is clearly and neatly presented, with **name**, **player**, and **status** visible, allowing you to monitor your **connections** in a centralized way. To make navigation even easier, it features an **intuitive search bar** that lets you quickly find services by name, along with **smart filters** that help refine your search by **status**, such as **Outage**, **Operational**, or **Pending**. Another important filter is the **player**, which allows you to narrow your search by **integration providers** like **CloudWatch**, **Datadog**, **Google Cloud**, **Grafana**, **Prometheus**, **Zabbix**, **Dynatrace**, etc. To create a new **integration** in the **External Services Center**, simply click the **+ External Services** button and you’ll be directed to the **Services Hub** within the **External Services Monitoring** section, where you’ll find all available **integration providers** on the **Elven Platform**. Keep in mind that this operation can also be accessed directly through the **Services Hub**. Everything is designed to make your navigation easier, allowing you to explore a curated selection of renowned services such as **CloudWatch**, **Datadog**, **New Relic**, **Grafana**, **Prometheus**, **Dynatrace**, **Google Cloud**, **Sentry**, **MongoDB Atlas**, **Zabbix**, and many others. You can choose the service that best suits your needs, whether for **performance monitoring**, **incident management**, or to configure **custom alerts**. Integration with these services is simple and fast, bringing valuable data into the **Elven Platform** and helping optimize **incident management** and **operations monitoring**. With this flexibility, you gain more control over your operations, improving your systems’ performance in a practical, efficient, and hassle-free way. Additionally, with the **External Services Center**, you have the freedom to customize notifications using **Custom Alerts** and **Custom Incidents**, tailoring the experience to your team’s needs. Whether you're tracking **performance metrics**, monitoring **complex environments**, or solving problems before they escalate, everything here is designed to be **fluid**, **clear**, and **straightforward**. It’s **total control** of your operations in the palm of your hand, with the **care** and **convenience** you deserve. ## **Glossary of Technical Terms** **External Services Center**: Integration hub within the **Elven Platform** that connects the platform to **external services** for **monitoring**, **incident management**, and **real-time alerts**. Integrations with services like **CloudWatch**, **Datadog**, **Google Cloud**, **Grafana**, **Prometheus**, **Zabbix**, and **Dynatrace** are streamlined and centralized in this space. **External Integrations**: Connections with **third-party services** that enable monitoring and management of various aspects of infrastructure and operations. The **External Services Center** allows integration with tools such as **CloudWatch**, **Datadog**, **Grafana**, among others. **Search Bar**: A search tool available in the **External Services Center** to quickly locate integrated services. Searches can be performed by **service name**, **status**, or **integration provider**, such as **CloudWatch**, **Datadog**, **Prometheus**, and others. **Smart Filters**: A feature that allows refining the search for integrated services based on criteria such as **status** (**Outage**, **Operational**, or **Pending**) and **player** (**integration provider**, such as **CloudWatch**, **Datadog**, **Grafana**, etc.). This helps find specific services more quickly and efficiently. **Integration Status**: Indicators that show the current state of each service integrated in the **External Services Center**. The statuses include: * **Outage**: Service is down or experiencing issues. * **Operational**: Service is functioning properly. * **Pending**: Integration is being configured or awaiting activation. **Services Hub**: Area within the **Elven Platform** where you can explore all available **external service providers** for integration. Here, you’ll find tools like **CloudWatch**, **Datadog**, **Grafana**, among others, which can be connected to the **Elven Platform** to enhance **monitoring** and **incident management**. **Integration Providers**: External companies or platforms whose services can be integrated into the **External Services Center** of the **Elven Platform**. Examples include **CloudWatch**, **Datadog**, **Google Cloud**, **Grafana**, **Prometheus**, **Zabbix**, **Dynatrace**, among others. **Performance Monitoring**: The process of tracking **key metrics** and **KPIs** to assess the health and performance of integrated systems and services. Tools like **Datadog**, **Grafana**, and **Prometheus** offer effective solutions for this type of monitoring. **Incident Management**: The action of identifying, responding to, and resolving issues or failures in integrated services. The **External Services Center** facilitates this process by integrating tools that allow quick visualization and response to **incidents**.