Customer Journey - Getting Started
Welcome to your initial journey on the Elven Platform. Our goal is to make your experience simple and seamless, guiding you through every step of using our services. From account creation to monitoring features and Incident Management, you’ll have all the support you need to get started safely and efficiently. Here, we’ll guide you through the essential first steps to make the most of everything the platform has to offer. You’ll learn how to create your account and organization, set up your profile, and adjust your notifications for a more personalized experience. In addition, we’ll explore key features such as People and Team Management, Service Monitoring, and Incident Management. We’ll also introduce you to the Elven Platform App, so you can manage your incidents conveniently, wherever you are. Let’s work together to make your experience simpler and more efficient.
Set Up Your Account and Organization
To start enjoying the Elven Platform, the first step is to create your account and organization. This process is quick and simple, and in just a few minutes you'll be ready to explore all the available features. Remember that an organization represents your company or its divisions within the platform, allowing you to manage everything in a centralized way. With one account, you can have one or more organizations, and easily switch between them in an efficient manner. Follow this quick guide to set everything up in a practical and intuitive way.
Setting Up Your Profile and Contact Information
After creating your account and organization, the next step is to set up your profile and add your contact information to start receiving important notifications. This process is essential to ensure you’re always up to date with everything happening on the Elven Platform. To help you, we’ve prepared a complete profile setup guide, where you’ll find all the necessary details to personalize your experience in a simple and practical way. To learn more about how the platform handles the security and privacy of your information, please refer to the official documentation: Data Security and Privacy.
How to Manage People and Teams on the Platform
Continuing our journey through the Elven Platform, the next step is to learn how to register and manage people within the platform. This includes creating profiles for each member of your team, ensuring that everyone has access to the necessary information and features. In addition, it’s essential to know how to manage these people as part of teams, assigning specific responsibilities such as responding to tickets or tracking tasks. For example, you can create an SRE team, where specific members are responsible for handling incidents and tickets within the platform. Or, if your team is divided into different areas, you can form project teams to ensure that each member has a clear role and contributes to efficient problem-solving. People and team management within the Elven Platform allows you to organize everything in a centralized way, making workflow and collaboration much easier. Check out the guides: User Management Guide and Team Management Guide.
Exploring the Monitoring Service on Elven Platform
The Elven Platform adopts the concept of primary monitoring, which ensures your applications are functioning correctly by checking responses to requests or queries. These checks can be performed by an Elven Platform agent, which runs the verification externally to your infrastructure, or by your own agent, which performs internal monitoring. For example, you can set up monitoring to check the availability of a web application, where the agent sends a request to verify if the application responds correctly. This process can be done easily by creating a resource in the Resource Center or directly in the Services Hub, making it easier to manage and monitor essential services and applications for your business. See the guides: Resource Center. Secrets, Website Get and Website Post.
You can also add an abstraction layer to your monitored services by grouping them into products and applications. This makes management even more organized, allowing for a centralized view of all resources and facilitating integration with Incident Management. For example, if you have an e-commerce platform with several microservices, such as payment services and product catalog services, you can group them into a single product. This way, you can monitor the health of the entire system efficiently and centrally, identifying and managing failures, such as site downtime or payment errors, in an integrated manner. See the guide: Resource Management.
Additionally, the Elven Platform uses the concept of Cloud and Environment, allowing you to segment your environments according to your needs and adopt environment isolation practices. This means you can configure production and development environments separately, ensuring that changes in development do not impact production. For example, you can test new features in the development environment, validate them, and only move them to production once they are stable—bringing more security and control to the process. This segmentation also applies to how you structure your monitoring in the Elven Platform. The platform works with cloud providers like AWS and Azure, but you also have the flexibility to create your own Custom Cloud abstraction, allowing alignment with other cloud providers or even on-premise environments. This provides a more personalized and adaptable solution to your needs. See the guides: Cloud Center and Environment Center.
Moreover, the Elven Platform offers the Status Page service, which allows you to view the health of your services in an organized and intuitive way. With this feature, you can group your resources by categories, making it easier to track the status of each one. For example, imagine your company has several running services, such as a corporate website, an e-commerce platform, and an internal system for employees. With the Status Page, you can separate these services into distinct categories like Infrastructure, Payments, and Customer Support, allowing your team to quickly see if there are any issues in specific areas. See the guide: Status Page.
Exploring Incident and Alert Management on the Elven Platform
Incident Management is one of the key differentiators of the Elven Platform, offering a robust and integrated approach to handling critical events. The platform connects to several popular tools such as Datadog, New Relic, Prometheus, and Grafana, or integrates directly with an application through the External Service, ensuring that all alerts and incident notifications are received in real time via Webhooks. In addition to ready-to-use integrations, you can also automate workflows, create custom integrations, and query operational data using the Elven Platform API Reference. These events are processed within the Elven Platform through two distinct flows: Alerts and Incidents. While alerts serve as initial notifications of potential issues, incidents represent problems that require immediate investigation and action. This separation enables more strategic management, prioritizing situations based on severity.
Moreover, integration with Team Management enhances operational efficiency. With features like schedule creation, on-call rotations, automatic notifications, and postmortems, your team can act in a coordinated and agile manner, ensuring a fast response to any issue. For example, imagine a critical database in your company starts showing instability. The Elven Platform automatically receives an alert from Prometheus, generates an incident, notifies the responsible team members, and, if necessary, escalates the issue to the appropriate specialists according to the on-call schedule. This way, the problem is resolved quickly, minimizing impact. Another advantage is the ability to integrate these events with your Status Page, providing transparency to clients and stakeholders. Users can follow incident resolution in real time, reducing the need for manual support and increasing trust in your operations. See the guides: Home Page, Incident Center, External Services, Alert Center, Incident Insights, Alert Insights, Postmortem and Status Page.
How to Use the Elven Platform Mobile App
And last but not least, the Elven Platform is also available in its mobile version, ensuring that you have full control over Incident Management wherever you are. With an intuitive interface optimized for mobile devices, you can receive real-time alerts, track and resolve incidents quickly—all from the palm of your hand. This means faster response to critical issues, greater operational efficiency, and the peace of mind of knowing you can manage your infrastructure from anywhere, without relying on a computer. See the guide: App Guide.
Next Steps
Learn About Insights. See the Guides:
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