# Guide for Using the Elven Platform Application The **Elven Platform app** was created to make **incident management** more agile and accessible, putting everything you need in the palm of your hand. Now, you can track **alerts** and **incidents** directly from your phone, without relying on a computer. With an **intuitive interface** and features designed for your daily routine, the app ensures you receive **instant notifications** whenever something requires attention, allowing for a quick and effective response. If you need to perform **monitoring**, register **incidents** and **alerts**, or add a **contact method**, simply access the **web version** of the platform, where these options are available. To ensure more people can make the most of this experience, the **Elven Platform app** is compatible with **Android 6.0 or higher** devices. This way, you have access to all the **essential features** for **incident management**, regardless of your device. To download it, just search for **“Elven”** on **Google Play** or use the shortcut available on the **login page** of the platform’s **web version**. Everything is designed so you can start using the app quickly and effortlessly. ## **Sign In** Accessing the **Elven Platform app** is simple and fast! Just scan the **QR Code** generated on the **web version** to log into your account without hassle. And if you prefer to log in with **username and password**, don’t worry – this option will be available in **version 2** of the app. {% embed url="" %} ## **Home** The **Home screen** of the **Elven Platform app** was designed to offer a clear and agile overview of your operation. On it, you’ll find the two most recent **incidents** and **alerts**, ensuring quick access to what really matters. With a simple gesture, by dragging the **incident card**, you can update its **status** intuitively. Additionally, the essential **management metrics** are always visible, helping you monitor **performance** and make more assertive decisions. {% embed url="" %} ## **Incidents** The **incidents section** of the **Elven Platform app** puts the full power of **management** in the palm of your hand. Here, you can update the **incident status** with a single tap, marking it as **acknowledged** or **resolved**. Need a more coordinated action? Open a **War Room** directly from the **app** or create **tickets** in **ITSM platforms** for more structured follow-up (these last two features will be available in future versions). In addition, all the essential **incident details** are available, ensuring you have the right information to act quickly and accurately. The **incident list** in the **Elven Platform app** was designed to help you focus on what really matters. **Incidents** are organized by **status**, ensuring you can quickly identify what needs attention. **Critical cases** are prioritized for visibility, so no emergency goes unnoticed. And to make your **management** even easier, just drag the **incident card** to update its **status**. Each **incident** also includes detailed information such as **severity**, **status**, **trigger time**, **TTA**, and **TTR**, offering a clear and complete view of the situation. Additionally, a detailed **event history** keeps a full record of each occurrence, essential for **audits** and future learning. {% embed url="" %} ## **Alerts** The **alerts list** in the **Elven Platform app** helps you maintain full control over what’s happening. **Alerts** are organized by **status**, ensuring a clear view of ongoing events. To make sure nothing critical goes unnoticed, the most **urgent alerts** are prioritized for visibility. And to find exactly what you need, you can use the **search field** and apply **severity filters**, making **management** even more efficient and accurate. {% embed url="" %} ## **Settings** In the **settings menu** of the **Elven Platform app**, you’ll find everything you need to personalize your experience. If you work with more than one **organization**, you can easily switch between them. Need help? Access to the **Help Center**, **documentation**, and **support** is just a tap away. You can also adjust your **notification settings**, view the **app version**, and, when needed, **log out** quickly and easily. Speaking of **notification settings**, with the **Elven Platform app**, you’ll never miss an important **alert** again. **Instant notifications** (**Push Notifications**) ensure you’re notified the moment an **incident** occurs. And for truly critical events, **Notification Bypass** ensures nothing goes unnoticed, even if your phone has alert restrictions. This feature is supported on **Android 11.0 or higher** devices. {% embed url="" %} ## **Glossary of Technical Terms** **Acknowledged** (Recognized): **Status** assigned to an **incident** when it has been identified and is being addressed.\ **Alerts**: Notifications generated by the system to inform about relevant events on the platform.\ **Notification Bypass**: Feature that allows receiving **critical alerts** even when the phone’s settings block notifications (available for **Android 11.0 or higher**).\ **Home**: Initial screen of the **app**, where users find the latest **incidents** and **alerts**, along with key **management metrics**.\ **Incident**: Unexpected event that may impact the normal operation of services monitored by the platform.\ **ITSM** (**IT Service Management**): Set of practices for managing IT services, allowing the creation and tracking of **tickets**.\ **QR Code Login**: Fast and secure **authentication** method where the user scans a code generated in the **web version** of the **Elven Platform** to access the **app**.\ **Management Metrics**: Indicators such as **TTA** (**Time to Acknowledge**) and **TTR** (**Time to Resolve**) that help analyze and improve operational efficiency.\ **Push Notifications**: **Alerts** sent directly to the phone to inform about new **incidents** or real-time changes.\ **Severity**: Indicator of the criticality of an **incident** or **alert**, helping prioritize actions.\ **Incident Status**: Current state of an **incident**, which can be **Acknowledged**, **Resolved**, or **Critical Alarm**.\ **TTA** (**Time to Acknowledge**): Average time between the generation of an **incident** and its acknowledgment by the team.\ **TTR** (**Time to Resolve**): Average time needed to resolve an **incident** after it has been acknowledged.\ **War Room**: Virtual **collaboration space** where teams can gather to resolve **critical incidents** (future feature).