Guide to Managing the Status Page Center in the Elven Platform

This step-by-step guide was created to help you manage the Status Page Center of the Elven Platform in a simple and intuitive way. In the Status Page Center, you can create, list, view, and remove status pages with just a few clicks. It centralizes the entire management of your status pages, ensuring that communication about your service status is clear, accessible, and efficient.

With this tool, you have full control to customize and keep your pages up to date, providing transparency and trust for your team and clients. The intuitive design and practical features of the Status Page Center make the entire process smooth and straightforward, allowing you to focus on what really matters: delivering a consistent and reliable experience.

Accessing the Status Pages Center

• At the top of the platform, click on Incident Management.

• In the dropdown menu, select Status Pages.

Managing Your Status Pages

Status Page management in the Elven Platform is designed to offer simplicity and efficiency. You’ll find a list of all created status pages, organized by name and slug. This layout enables intuitive navigation, allowing you to quickly identify the essential information for each page.

In addition, there are options to view, edit, or delete each Status Page, all in one place. With just a few clicks, you can create new pages or manage existing ones.

Creating a New Page

On the Status Pages screen, click the green New button in the top-right corner. This button is always available to make it easy to add new pages.

Configuring the New Status Page

On the creation screen, you’ll see the main fields for configuration. Each one is designed to be self-explanatory, but see the guidelines below to optimize your page:

Basic Details

• Name: Enter a clear and descriptive name for the page. This title will be the main identifier for your users.

• Slug: This field creates the unique URL identifier for your status page. It should be short, easy to read, and free of spaces or special characters.

Security and Privacy

• Password: If you want the status page to be private, enter a password here. Users will need it to access the page. Tip: A public page is more accessible and saves time, especially for informational status updates. Use a password only if sensitive information is involved.

Customization and Context

• Subtitle: Use this field to add a subtitle that provides additional context about the page. It can be a brief summary of the monitored services or a note about the update frequency. Tip: This field supports Markdown, allowing you to add formatting styles like bold or italic to highlight important information.

Notifications and Subscriptions

• Enable Subscription: Turn this option on to allow users to subscribe and receive update notifications. A great way to keep everyone automatically informed.

Adding Assets to the Status Page

• Below the basic information, you’ll see an area called Your Resources.

• To select the information you want to display on your status page, first create a new Group.

• Drag and Drop: Simply drag and drop the desired resources into this area. They will be displayed on the status page, providing a clear view of the monitored components.

Tip: Select only the essential resources to avoid overloading the page with information. This helps users quickly find what’s most important.

Finalize and Publish Your Status Page

• Review all the information and resources added.

• Click Save to complete the creation and publish the new status page.

• The page is now ready to be accessed by users. They can view real-time status, subscribe to receive updates (if enabled), and quickly access critical information.

Subscribe to Updates

The Status Page of the Elven Platform was designed to ensure transparency and agility in communication with you. That’s why we offer two simple ways to stay informed about important events on your Status Page, such as scheduled maintenance or incidents: via SMS or Webhook.

If you prefer something direct and personal, you can register your phone number to receive notifications by text message. This way, even when you're away from your computer, you’ll stay informed in real time about any critical updates. Just enter and confirm your number, check the reCAPTCHA, and authorize the notifications, all in just a few clicks.

For those who want a more advanced level of integration, we offer the option to receive notifications via Webhook. This feature is ideal for technical teams that need to automate processes or centralize alerts in tools like Slack, Microsoft Teams, or internal systems. You provide the URL of your endpoint, define how many times the retry attempts should occur in case of failure, and can also set up an email to be notified if something goes wrong.

All of this is available through a simple, direct, and user-friendly interface, so you can maintain control of your environment without complications.

Activate Your Status Page with Your Own Domain (Optional)

Bring your Status Page to life with a simple domain adjustment. Create a CNAME record with the name of your choice and point it to proxy-statuspages.elven.works. This small step ensures that your status page is accessible directly through your domain, providing a smoother experience for your users.

Once completed, reach out to us through this Link. Then, select the option Submit a request or incident so our team can configure your custom status page, providing the Status Page used and the configured CNAME entry. Within 48 business hours, your Status Page will be active and ready to communicate transparency and reliability to your audience.

Optimizing Your Status Page: Best Practices

Update Regularly: Keep your status page always up to date so users have accurate and real-time information.

Use Clear Titles: Make sure the name and subtitle of the page clearly communicate what the page covers.

Notification Subscriptions: Consider enabling subscriptions so users can be automatically informed, reducing the number of status inquiries.

Creating a well-structured Status Page provides a smooth user experience and improves communication with your audience. Remember: clear communication reduces confusion and increases user trust in your services.

With these steps and best practices, your Status Page on the Elven Platform will be set up to meet demand, making it easier for users to navigate and access information.

Glossary of Technical Terms

Status Page Center: The central area in the Elven Platform for creating, managing, and viewing status pages. It enables clear communication about service status, offering transparency to users and clients.

Status Pages: Status pages that provide information about the current state of monitored services and systems, including real-time updates on incidents and maintenance.

Name: Field where you enter a clear and descriptive name for the status page. This name will be visible to users and should reflect the page’s content.

Slug: The unique URL identifier for the status page. It should be short, readable, and free of spaces or special characters, making the page easier to access and find.

Password: Field where you can enter a password to make the status page private. Users will need this password to access the information. Used when sensitive information needs to be protected.

Subtitle: Optional field to add a subtitle to the status page. It can be used to provide additional context about the monitored services or the update frequency.

Markdown: A markup language that can be used in the Subtitle field to format text, such as adding bold, italic, lists, and other styles. Helps emphasize important information.

Enable Subscription: Option that allows users to subscribe to receive status update notifications. When enabled, users are automatically informed of any changes.

Your Resources: Section where you add resources to the status page, such as monitored services or components. You can organize these resources by creating groups and using the Drag and Drop feature.

Drag and Drop: Functionality that allows you to drag and drop resources into the Your Resources area, making it easy to include monitored components on the status page.

Regular Updates: A recommended practice to keep the status page constantly updated, ensuring users have access to accurate and real-time information about service status.