# Profile Setup Guide **Properly setting up your profile** is essential to ensure a **personalized experience** and improve your interaction with the platform. It’s through your **profile information** that you can be **added to a team**, **assigned to an event**, and **receive alerts** related to them. Follow the guide below to **quickly and easily update your information**. {% embed url="" %} ## **Go to Profile Page** * **Log in** to the **Elven Platform**. * In the **top right corner** of the screen, click the **profile icon** (represented by an avatar or initial). * In the **dropdown menu**, select the **Profile** option. ## **General Section** In the **General section**, you can personalize your profile by adding the **name** you'd like to be called and updating your **photo**. This personal touch makes your experience more intuitive and helps with **identification** within the platform. Under **Contact Methods**, you have full freedom to choose how you'd like to be **notified** whenever an **alert** or **incident** is assigned to you or your team. After all, ensuring that information reaches you quickly and efficiently is essential. You can configure multiple **communication channels**, such as **email**, **SMS**, **WhatsApp**, **voice calls**, and even **Telegram**. And for each of them, there's even more flexibility: if you wish, you can set different **phone numbers** to receive notifications via **SMS** and **voice calls**, for example. Additionally, when configuring the **voice call notification method**, you can also enable **SMS** and **WhatsApp**, making communication even more accessible and immediate. Similarly, when choosing the **SMS notification method**, you have the option to enable **voice calls** and **WhatsApp**. You can also register a **phone number** to receive messages directly via **WhatsApp** and activate the same number to receive **voice calls** and **SMS**. If you have the [**Elven Platform mobile app**](https://docs.elven.works/en/elven-platform/mobile) installed, **in-app notifications** will also be available automatically, ensuring you never miss any important updates. This way, you can personalize how you receive your notifications in the way that makes the most sense for you. If you need to **edit** or **remove** an **email**, **phone number**, or other **contact method**, simply reach out to the **Elven Platform support team**. This measure ensures the **security** of your information and prevents unauthorized changes, making sure all notifications are delivered correctly. This gives you more **control** over how and where you want to be contacted, without compromising the **reliability** of communication. ## **Notification Rules** **Notification Rules** put the control of **notifications** directly in the hands of the **user**, allowing them to choose **where** and **how** they want to be alerted about **incidents**, **alerts**, and **on-call shifts**. Now, it's possible to set **custom preferences**, selecting the most suitable **communication channels** for each type of notification, such as **email**, **voice calls**, **SMS**, **Telegram**, and **WhatsApp**. This way, each user can tailor notifications to their daily routine, ensuring greater **efficiency** and fewer **unnecessary interruptions**. In addition to offering more **personalization**, this configuration takes **priority** over the rules defined by the **team**, giving users greater **autonomy** to decide how they want to be contacted. This means that **critical alerts** can be received through a more **immediate channel**, while **less urgent notifications** can be directed to another medium, making communication more **strategic** and **functional**. With this **flexibility**, users can achieve a better **balance** between **availability** and **focus**, receiving only the messages that truly matter at the right time. The result is a more **fluid** and **efficient experience**, reducing **noise** and ensuring that no **essential notification** goes unnoticed. ## **Upload a new profile picture (optional)** To **personalize your experience** and make your **identification** clearer, updating your **profile picture** is a simple yet important step.\ First, click on the **default avatar** to access the **customization options**.\ Next, in the **dialog box** that appears, select the **“Upload Image”** option.\ Now, choose a **clear and professional photo** from your device to ensure good **visual identification**.\ After selecting the image, **confirm the upload** and wait for it to **finish loading**.\ To ensure the best result, check if the **photo was updated correctly**. **Tip**: Choose a **high-resolution image** that highlights your **identity** and makes it easier to be recognized in the **digital environment**.
## **Save your changes** After filling in or updating the information: * Click the **green “Save” button** located at the **top left** of the **section**; * Wait for the **visual confirmation** that the **changes** have been **successfully saved**. ## **How to Configure Telegram in Your Profile** To get started, open **Telegram** and go to the **search bar**. Type **“GlorfindelBot”** and select the bot named **1P**. Then, click **Start** to begin the interaction. Inside the **chat**, send the command **/mychatid** so the bot can provide your **chat ID**. **Copy** this ID and **paste** it into the **Telegram ID** field in the **Elven Platform**. Finally, click **Save** to **save your changes** and complete the **configuration**. {% embed url="" %} ## **Glossary of Technical Terms** **Avatar**: **Profile icon** that can be customized with an **image** to make it easier to identify the **user** on the platform. **Contact Methods**: Configurable **contact methods** that allow the user to choose how they want to be **notified**, including **email**, **SMS**, **voice calls**, **Telegram**, and **WhatsApp**. **General**: **Profile section** where the user can configure **basic information**, such as **display name** and **profile picture**. **Incident**: A **critical event** or issue identified within the platform that requires a **quick response** from notified users. **Notification**: A **message** sent by the platform to inform the user about important events, such as **alerts**, **incidents**, and **on-call schedules**. **Notification Rules**: A **setting** that allows the user to define **custom rules** for receiving notifications, choosing the most appropriate **channels**. **On-call**: A period during which a user is assigned to respond to **incidents** or **alerts** within their **team**. **Team**: A **group** of users who can be scheduled for **on-call shifts** and receive **notifications** about incidents. **On-call shift**: A period during which a **user** or **team** is responsible for responding to **incidents** and **alerts** on the platform. **Telegram ID**: A unique **identifier** for the user in the **Telegram app**. It allows notifications to be sent directly to the user's **Telegram profile**. **Upload Image**: The process of selecting and sending an **image** from the device to the platform, usually to set a **profile picture**.