Profile Setup Guide

Properly setting up your profile is essential to ensure a personalized experience and improve your interaction with the platform. It’s through your profile information that you can be added to a team, assigned to an event, and receive alerts related to them.

Follow the guide below to quickly and easily update your information.

Go to Profile Page

• Log in to the Elven Platform.

• In the top right corner of the screen, click the profile icon (represented by an avatar or initial).

• In the dropdown menu, select the Profile option.

General Section

In the General section, you can personalize your profile by adding the name you'd like to be called and updating your photo. This personal touch makes your experience more intuitive and helps with identification within the platform.

Under Contact Methods, you have full freedom to choose how you'd like to be notified whenever an alert or incident is assigned to you or your team. After all, ensuring that information reaches you quickly and efficiently is essential.

You can configure multiple communication channels, such as email, SMS, WhatsApp, voice calls, and even Telegram. And for each of them, there's even more flexibility: if you wish, you can set different phone numbers to receive notifications via SMS and voice calls, for example. Additionally, when configuring the voice call notification method, you can also enable SMS and WhatsApp, making communication even more accessible and immediate. Similarly, when choosing the SMS notification method, you have the option to enable voice calls and WhatsApp. You can also register a phone number to receive messages directly via WhatsApp and activate the same number to receive voice calls and SMS.

If you have the Elven Platform mobile app installed, in-app notifications will also be available automatically, ensuring you never miss any important updates. This way, you can personalize how you receive your notifications in the way that makes the most sense for you.

If you need to edit or remove an email, phone number, or other contact method, simply reach out to the Elven Platform support team. This measure ensures the security of your information and prevents unauthorized changes, making sure all notifications are delivered correctly. This gives you more control over how and where you want to be contacted, without compromising the reliability of communication.

Notification Rules

Notification Rules put the control of notifications directly in the hands of the user, allowing them to choose where and how they want to be alerted about incidents, alerts, and on-call shifts. Now, it's possible to set custom preferences, selecting the most suitable communication channels for each type of notification, such as email, voice calls, SMS, Telegram, and WhatsApp. This way, each user can tailor notifications to their daily routine, ensuring greater efficiency and fewer unnecessary interruptions.

In addition to offering more personalization, this configuration takes priority over the rules defined by the team, giving users greater autonomy to decide how they want to be contacted. This means that critical alerts can be received through a more immediate channel, while less urgent notifications can be directed to another medium, making communication more strategic and functional.

With this flexibility, users can achieve a better balance between availability and focus, receiving only the messages that truly matter at the right time. The result is a more fluid and efficient experience, reducing noise and ensuring that no essential notification goes unnoticed.

Upload a new profile picture (optional)

To personalize your experience and make your identification clearer, updating your profile picture is a simple yet important step. First, click on the default avatar to access the customization options. Next, in the dialog box that appears, select the “Upload Image” option. Now, choose a clear and professional photo from your device to ensure good visual identification. After selecting the image, confirm the upload and wait for it to finish loading. To ensure the best result, check if the photo was updated correctly.

Tip: Choose a high-resolution image that highlights your identity and makes it easier to be recognized in the digital environment.

Save your changes

After filling in or updating the information:

• Click the green “Save” button located at the top left of the section;

• Wait for the visual confirmation that the changes have been successfully saved.

How to Configure Telegram in Your Profile

To get started, open Telegram and go to the search bar. Type “GlorfindelBot” and select the bot named 1P. Then, click Start to begin the interaction.

Inside the chat, send the command /mychatid so the bot can provide your chat ID. Copy this ID and paste it into the Telegram ID field in the Elven Platform.

Finally, click Save to save your changes and complete the configuration.

Glossary of Technical Terms

Avatar: Profile icon that can be customized with an image to make it easier to identify the user on the platform.

Contact Methods: Configurable contact methods that allow the user to choose how they want to be notified, including email, SMS, voice calls, Telegram, and WhatsApp.

General: Profile section where the user can configure basic information, such as display name and profile picture.

Incident: A critical event or issue identified within the platform that requires a quick response from notified users.

Notification: A message sent by the platform to inform the user about important events, such as alerts, incidents, and on-call schedules.

Notification Rules: A setting that allows the user to define custom rules for receiving notifications, choosing the most appropriate channels.

On-call: A period during which a user is assigned to respond to incidents or alerts within their team.

Team: A group of users who can be scheduled for on-call shifts and receive notifications about incidents.

On-call shift: A period during which a user or team is responsible for responding to incidents and alerts on the platform.

Telegram ID: A unique identifier for the user in the Telegram app. It allows notifications to be sent directly to the user's Telegram profile.

Upload Image: The process of selecting and sending an image from the device to the platform, usually to set a profile picture.