Alert Center Management Guide on the Elven Platform

The Alert Center of the Elven Platform is designed to facilitate real-time monitoring and alert management. With it, you can quickly search, filter, and review critical alerts, optimizing response and issue resolution.

https://demo.elven.works/demo/cmd3hdatt04sd3l0iy4yyferndemo.elven.works

Accessing the Alert Center

• Navigate to the main menu and click on Incident Management.

• In the submenu, select the Alerts item.

Alert List

In the Alert Center, you have access to a complete list of alerts sent to your organization on the Elven Platform. With an intuitive interface, you can view all details in one place, making monitoring and decision-making easier.

Stay one step ahead. Here, you’ll find a clear and organized view, allowing you to act quickly whenever necessary and ensure the stability of your services.

Filter Tools

To make it easier to locate specific alerts, use the available filters:

Filter by Severity

Options like SEV 1 – Critical, SEV 2 – High, etc., allow you to prioritize the display of alerts with the highest impact.

Filter by Event Source

Use this filter to narrow the search to alerts from specific sources. This is useful for identifying patterns in alerts from particular systems or integrations.

Date Range Selection

• Date and Time Picker: Select specific days, months, and years.

• Custom Range: Adjust the range to specific periods, allowing for a more detailed analysis of occurrences over time.

Tip: Filters help reduce visual noise and focus only on the relevant alerts. Combine multiple filters for a more refined analysis.

Alert Information

Each listed alert provides detailed information, displayed clearly to facilitate interpretation:

• Alert Type and Title: Shows a brief description of the alert, such as “CPU above 90%”.

• Cause: A descriptive line indicating the reason for the alert, for example, “CPU usage above 75%”.

• Start and End Times: Indicates when the alert was detected and when it was resolved (if applicable), using the GMT-3 time zone.

Example: A CPU alert triggered on 10/14/2024 at 3:30 PM GMT-3 and resolved on 10/14/2024 at 3:31 PM GMT-3 indicates a quick resolution of the event.

Details and Additional Links

Some alerts provide additional details and links to external monitoring:

• Monitor Status: A link to the associated monitoring page in Datadog, for example, allowing for in-depth analysis.

• Edit Monitor: A direct link to edit the monitor in Datadog, useful for adjusting settings based on recent incidents.

Tip: These links help streamline navigation between the Elven Platform and Datadog (or another external monitoring service), reducing the need to switch between tabs and interfaces.

Resolving an Alert

Manage your alerts quickly and easily. In the Alert Center listing, each alert has a three-dot button with options to keep everything under control.

With just one click, you can update the alert status by marking it as Acknowledge or Resolve, and even delete it when necessary. This way, your team gains more efficiency in tracking and resolving incidents.

Best Practices for Using the Alerts Screen

• Prioritize by Severity: Monitor SEV 1 or SEV 2 alerts first to ensure that critical events are resolved quickly.

• Use Filters Regularly: For high-intensity monitoring environments, use filters to focus on recent or unresolved incidents.

• Adjust Time Ranges: Perform retrospective analysis by adjusting the time range to detect patterns and anticipate potential future incidents.

These practices improve efficiency, enable proactive analysis, and help the team focus on urgent issues without wasting time on lower-priority alerts.

Glossary of Technical Terms

Alert Center: A central area in the Elven Platform dedicated to real-time alert monitoring and management. It allows you to manually create, search, filter, and review critical alerts quickly and efficiently.

Alerts: Notifications about incidents, issues, or critical events in the system. These alerts are displayed on the view screen and can be filtered, sorted, and resolved as needed.

Filter by Status: A feature that allows you to filter alerts based on the event status. Options include:

• Not Classified: Unclassified alert.

• Resolved: Resolved alert.

• Triggered: Alert has been triggered (open).

Filter by Severity: A feature that allows you to sort alerts according to their severity level. Options include:

• SEV 1 – Critical: Critical alert, high priority.

• SEV 2 – High: High severity alert, but not critical.

• SEV 3 – Medium: Medium severity alert.

• SEV 4 – Low: Low severity alert.

Filter by Event Source: A feature that allows you to filter alerts based on the event source, such as specific systems or integrations, to identify patterns or recurring issues.

Date Range Selection: A feature that allows you to select a time range to display alerts based on date and time.