New Permissions and Users

To make the use of the Elven Platform safer and more organized, we’ve updated the system of user access levels, known as roles. This way, each person can view and use only what is necessary to perform their work, without complications and with complete security.

There are three types of roles, each with specific permissions and responsibilities. Users with full access to the organization can define, within each context of the platform — incident management, monitoring, and synthetic monitoring, which role will be assigned to each user.

This assignment is made directly in the “Users” section of the platform, a simple and intuitive panel where permissions for each module can be adjusted.

Elven Platform Role Types

Owner

Has the highest level of access within the organization. Ideal for managers or key personnel, the Owner can access, configure, edit, and delete all features (according to the subscribed plan), as well as manage the organization’s general settings.

User

Has a basic level of access, suitable for users who need to interact with the platform but without administrative permissions. The User can view data and use features according to the permissions granted, but cannot make structural changes.

Limited

Has restricted access, intended for users who only need to follow basic information without viewing detailed data or accessing administrative features. The Limited role can view dashboards and general information made available by the administrator but cannot change settings, create, or delete resources.

Access Modules

The Elven Platform brings together various services to monitor the health of digital products in one place. To maintain security and organization, each service is treated as a module, with different access levels and specific permissions.

Below, you’ll find the modules, their roles, and respective access levels:

Profile

Features	Owner	User	Limited
Change personal information	✔	✔	✔
Change photo	✔	✔	✔
Set up contact methods	✔	✔	✔
Set up notification rules	✔	✔	✔

Organization

Organization Settings

Features	Owner	User	Limited
View organization settings	✔	✔	​

Organization information

Features	Owner	User	Limited
View General tab	✔		​
Delete organization	✔	​
Plan change	✔
Access billing information	✔		​

Single Sing-On

Features	Owner	User	Limited
View Single Sign-On tab	✔		​
Integration with Google Workspace	✔	​	​
Integration with Microsoft Workspace	✔	​
Show workspace synchronization report	✔	​
Delete workspace integration	✔	​	​

Secrets

Features	Owner	User	Limited
Create secret variables	✔	✔	​
Delete secret variables	✔	​	​
Copy secret variables	✔	✔	​
View secret variables	✔	✔	​

API

Features	Owner	User	Limited
View API listing	✔	✔	​
Enable and disable APIs	✔	​	​

Tokens

Features	Owner	User	Limited
Create tokens	✔	✔	​
View tokens	✔	✔
Edit token of type Hits and Failure	✔	​	​
Delete token of type Hits and Failure	✔	​	​
Delete token of type API Token	✔	​	​

Audit

Features	Owner	User	Limited
View Audit Trail tab	✔	​	​

Integrations

Features	Owner	User	Limited
View Integrations tab	✔	✔	​
Install Slack integration	✔	​	​
Delete Slack integration	✔	​	​
Refresh/update the Slack integration	✔	​	​
View the integration in Slack	✔	✔	​
Install the integration with ServiceNow	✔	​	​
Delete the integration with ServiceNow	✔	​	​
Edit the integration with ServiceNow	✔	​	​
Install the integration with Jira	✔		​
Delete the integration with Jira	✔	​	​
Edit the integration with Jira	✔	​	​

Service Hub

Features	Owner	User	Limited
Access to the Service Hub	✔	✔	​

Users

Features	Owner	User	Limited
Add users	✔	​
Edit users	✔	​	​
Delete users	✔	​	​

Incident Management

Incident

Features	Owner	User	Limited
View Incident Center	✔	✔	✔
Create a manual incident	✔	✔
Delete incidents	✔	​	​
Edit incidents	✔	​	​
View incident page	✔	✔	​
Acknowledge an incident	✔	✔*
Resolve an incident	✔	✔*	​
Create an incident status update	✔	✔*	​
Make status update public	✔	✔*
Delete status update	✔	✔*	​
View status update	✔	✔*	​
View the incident roles	✔	✔*	​
Configure the incident roles	✔	✔*	​
View tags on the incident page	✔	✔*	​
View the War Room button on the incident	✔	✔*	​
Set up the incident war room	✔	✔*
View the 'Open Ticket' button on the incident	✔	✔*	​
Open a ticket on the incident	✔	✔*	​
Close the ticket on the incident	✔	✔*	​

Automation settings

Features	Owner	User	Limited
View the 'Open Automatic Incident'	✔	​	​
View the 'Open Automatic Alert	✔	​	​

Postmortem

Features	Owner	User	Limited
View the Postmortem Center	✔	✔	✔
Create postmortems	✔	✔	​
Edit postmortems	✔	✔
Delete postmortems	✔		​
Export postmortems	✔	✔
View postmortems	✔	✔

Alerts

Features	Owner	User	Limited
View the Alert Center	✔	✔	✔
Acknowledge an alert in the Alert Center	✔	✔*	​
Resolve an alert in the Alert Center	✔	✔*	​
Delete alert	✔	​	​
View the alert page	✔	✔	​
Acknowledge an alert on the alert page	✔	✔*	​
Acknowledge an alert on the alert page	✔	✔*	​
View tags on the alert page	✔	✔	​

External Service

Features	Owner	User	Limited
View the External Service Center	✔	✔	✔
Create External Service	✔	​	​
Edit External Service	✔	​	​
Delete External Service	✔	​	​
View the External Services page	✔	✔	​
View the IPRestriction section of External Services	✔	​	​

Team

Features	Owner	User	Limited
View Teams Center	✔	✔	✔
Create a team	✔		​
Delete a team	✔	​	​
Edit a team	✔	​	​
View team page	✔	✔
Add members to a team	✔	​	​
Remove members from a team	✔	​	​
Edit team members	✔	​
View team members	✔	✔	​

On-call

Features	Owner	User	Limited
View the on-call tab	✔	✔
Create a schedule in On-Call	✔	​
Create a step group in On-Call	✔	​	​
Edit the schedule in On-Call	✔		​
Delete the schedule in On-Call	✔	​	​

Notification integrations for groups/teams

Features	Owner	User	Limited
View the Integrations for Notifications tab	✔	✔	​
Create integration with Discord	✔	​
Edit the Discord integration	✔	​	​
Delete the Discord integration	✔	​	​
Create integration with Mail	✔	​	​
Edit the Mail integration	✔	​	​
Delete the Mail integration	✔	​	​
Create a Slack integration	✔	​	​
Edit the Slack integration	✔	​	​
Delete the Slack integrationDelete the Slack integration	✔	​	​
Create a Telegram integration	✔	​
Edit the Telegram integration	✔	​	​
Delete the Telegram integration	✔		​
Create integration with Microsoft Teams	✔	​	​
Edit integration with Microsoft Teams	✔
Delete integration with Microsoft Teams	✔	​	​
Create integration with Google Chat	✔
Edit integration with Google Chat	✔		​
Delete integration with Google Chat	✔	​	​
Create integration with Webhook	✔	​	​
Edit integration with Webhook	✔	​	​
Delete integration with Webhook	✔	​	​

Notification settings for the team

Features	Owner	User	Limited
View team notification rules	✔	✔	​
View when an alert is triggered	✔	✔	​
Enable or disable integrations	✔	✔	​
View when an incident occurs	✔	✔	​
Enable or disable integrations	✔	✔	​
View when on-call	✔	✔	​
Enable or disable events	✔	✔	​

*The incident management user only has access to the functionalities for responding to an incident or alert when they are added as a responder. Limited users cannot be added as responders.

Status Page

Features	Owner	User	Limited
View Status Page Center	✔	✔	✔
Create new Status Page	✔	​	​
View the Status Page	✔	​
Edit Status Page	✔	​	​
Delete Status Page	✔	​	​
View the password field	✔	​	​
View Subscription Checkbox	✔	​	​
View Brand Customization Field	✔	​	​
View Custom Domain Section	✔	​	​

Monitoramento

Resource

Features	Owner	User	Limited
Create new Resources	✔	​	​
View the Resource Center	✔	✔	✔
View Resource Center page	✔	✔	​
View Insights button on the Resource page	✔	✔	​
Edit Resources	✔	​	​
Delete Resources	✔	​	​

Maintenance Window

Features	Owner	User	Limited
View Maintenance Window button on the Resource page	✔	✔
Schedule Maintenance Window for Resource	✔	✔	​

Operating Hours

Features	Owner	User	Limited
View Opening Hours button on the Resource page	✔	✔	​
Programar Opening Hours	✔	✔	​

Resource Metrics

Features	Owner	User	Limited
View metrics from the Resource page	✔	✔	​
View the Uptime from the Resource page	✔	✔	​

Cloud

Features	Owner	User	Limited
View Cloud Center	✔	✔	✔
Create Clouds	✔	​	​
Edit Clouds	✔	​	​
Delete Clouds	✔	​	​

Environments

Features	Owner	User	Limited
View Environments	✔	✔	✔
Create Environments	✔	​	​
Edit Environments	✔	​	​
Delete Environments	✔	​	​

Products

Features	Owner	User	Limited
View the Product Center	✔	✔	✔
Create new Products	✔
View the Product page	✔	✔	​
View Insights button on the Products page	✔	✔	​
Create Application	✔	​	​
Edit Products	✔	​	​
Delete Products	✔	​	​
View the Resilience Matrix page	✔	✔	✔

Application

Features	Owner	User	Limited
View the Applications Center	✔	✔	✔
Create new application	✔	​	​
View the Applications page	✔	✔	​
Edit application	✔	​	​
Delete application	✔	​	​
View metrics of the Applications Center	✔	✔	✔
View the 1-hour uptime of the Applications Center	✔	✔	✔
View the metrics of the Applications page	✔	✔	​
View the uptime of the Applications page	✔	✔	​

Integrations for notifications

Features	Owner	User	Limited
Create integration with Discord	✔
Edit integration with Discord	✔
Delete integration with Discord	✔
Create integration with Mail	✔
Edit integration with Mail	✔
Delete integration with Mail	✔
Create integration with Slack	✔
Edit integration with Slack	✔
Delete integration with Slack	✔	​	​
Create integration with Telegram	✔	​	​
Edit integration with Telegram	✔	​
Delete integration with Telegram	✔	​	​
Create integration with Microsoft Teams	✔	​
Edit integration with Microsoft Teams	✔	​	​
Delete integration with Microsoft Teams	✔	​	​
Create integration with Google Chat	✔	​	​
Edit integration with Google Chat	✔	​	​
Delete integration with Google Chat	✔	​	​
Create integration with Webhook	✔	​	​
Edit Webhook Integration	✔	​	​
Edit Webhook Integration	✔	​
Delete Webhook Integration	✔		​

Synthetic

Synthetic

Features	Owner	User	Limited
View Synthetic Center	✔	✔	✔
Create Synthetic Monitoring	✔	​	​
View Synthetic Page	✔	✔	​
Edit Synthetic	✔	​	​
Delete Synthetic	✔	​

Maintenance Window

Features	Owner	User	Limited
View Maintenance Window Button on the Synthetic Page	✔	✔	​
Schedule Maintenance Window	✔	✔	​

Business Hours

Features	Owner	User	Limited
View Opening Hours Button on the Synthetic Page	✔	✔
Schedule Opening Hours	✔	✔

Cloud

Features	Owner	User	Limited
View Cloud Center	✔	✔	✔
Create Clouds	✔
Edit Clouds	✔
Delete Clouds	✔		​

Environments

Features	Owner	User	Limited
View Environments	✔	✔	✔
Create Environments	✔
Edit Environments	✔
Delete Environments	✔		​

Integrações para notificações

Features	Owner	User	Limited
View Send Automatic Notification Button	✔
Create Integration with Discord	✔
Edit Integration with Discord	✔
Delete Integration with Discord	✔
Create Integration with Mail	✔
Edit Integration with Mail	✔
Delete Integration with Mail	✔
Create Slack integration	✔
Edit Slack integration	✔
Delete Slack integration	✔
Create Telegram integration	✔
Edit Telegram integration	✔
Delete Telegram integration	✔
Create Microsoft Teams integration	✔
Edit Microsoft Teams integration	✔
Delete Microsoft Teams integration	✔
Create Google Chat integration	✔
Edit Google Chat integration	✔
Delete Google Chat integration	✔
Create Webhook integration	✔
Edit Webhook integration	✔
Edit Webhook integration	✔
Delete Webhook integration	✔

Insights

Features	Owner	User	Limited
View Insights	✔	✔	✔

In the Incident Management plans

Incidents

Features	Owner	User	Limited
View Incidents tab	✔	✔	✔
Export Incidents report	✔	✔	✔

Alerts

Features	Owner	User	Limited
View Alerts tab	✔	✔	✔
Export Alerts report	✔	✔	✔

Responder

Features	Owner	User	Limited
View Responders tab	✔	✔	✔
Export Responders report	✔	✔	✔

Business Impact

Features	Owner	User	Limited
View Business Impact tab	✔	✔	✔
Export Business Impact repor	✔	✔	✔

In the Web Monitor and/or Synthetic plans

Monitor Performance

Features	Owner	User	Limited
View Monitoring Performance tab	✔	✔	✔
Export Monitoring Performance report	✔	✔	✔

Real Time Explorer

Features	Owner	User	Limited
View Real Time Explorer tab	✔	✔	✔
Export Real Time Explorer report	✔	✔	✔

Changes to Roles and Use of Teams

With the update to permissions in the Elven Platform, team-specific roles have been discontinued. From now on, only the organization’s global roles — Owner, User, and Limited — are valid and applied uniformly to all users.

The concept of teams remains active only within the context of incident management. In other words, within this module, users can still be organized into teams to facilitate internal coordination, but each user’s permissions will always be defined by the global role assigned to them.

In the other areas of the platform — monitoring and synthetic monitoring — it is not possible to create teams, and all access is managed exclusively through global roles.

This change brings greater standardization, security, and clarity in access management, avoiding duplicate or conflicting configurations and ensuring a unified model across the entire organization.

The Role of the Responder

In the context of Incident Management, there is the role of the Responder — a person who can act directly on incidents, meaning they are enabled to help resolve issues. In the Elven Platform, once a User is designated to be triggered in case an incident occurs, they automatically receive permission to perform the necessary actions to respond to the incident, such as receiving notifications and on-calls, creating status updates, opening war rooms, generating tickets, among others.

Note: Users with the Limited role cannot be selected as Responders. Owners, on the other hand, have access to all Responder actions, even if they are not assigned to the incident.

In the future, the Elven Platform will implement additional roles specific to incident management, beyond the Responder, which is already available. Among these new roles will be the Commander, responsible for overall coordination of the incident response, and the Investigator, focused on detailed analysis and investigation of the events.

Final Points

A clear definition of roles and their associated permissions is essential to ensure effective platform management. By correctly assigning roles, we guarantee that each user has access to the necessary tools to perform their duties, while maintaining the integrity and security of data and operations.

It’s important to note that this permission structure is fully available to customers with full access to the platform, including the Enterprise plans (for incident management and monitoring) and the Synthetic 200 plan (for synthetic monitoring). Other plans may have limitations regarding features and modules.

To learn more about our plans and pricing, click here.