# New Permissions and Users To make the use of the **Elven Platform** safer and more organized, we’ve updated the system of user access levels, known as **roles**. This way, each person can view and use only what is necessary to perform their work, without complications and with complete security. There are **three types of roles**, each with specific permissions and responsibilities. Users with full access to the organization can define, within each context of the platform — **incident management**, **monitoring**, and **synthetic monitoring,** which role will be assigned to each user. This assignment is made directly in the **“Users”** section of the platform, a simple and intuitive panel where permissions for each module can be adjusted. ## **Elven Platform Role Types** ### **Owner** Has the highest level of access within the organization. Ideal for managers or key personnel, the **Owner** can access, configure, edit, and delete all features (according to the subscribed plan), as well as manage the organization’s general settings. ### **User** Has a basic level of access, suitable for users who need to interact with the platform but without administrative permissions. The **User** can view data and use features according to the permissions granted, but cannot make structural changes. ### **Limited** Has restricted access, intended for users who only need to follow basic information without viewing detailed data or accessing administrative features. The **Limited** role can view dashboards and general information made available by the administrator but cannot change settings, create, or delete resources. ## **Access Modules** The **Elven Platform** brings together various services to monitor the health of digital products in one place. To maintain security and organization, each service is treated as a **module**, with different access levels and specific permissions. Below, you’ll find the modules, their roles, and respective access levels: ### **Profile** | Features | Owner | User | Limited | | :-------------------------: | :---: | :--: | :-----: | | Change personal information | ✔ | ✔ | ✔ | | Change photo | ✔ | ✔ | ✔ | | Set up contact methods | ✔ | ✔ | ✔ | | Set up notification rules | ✔ | ✔ | ✔ | ## **Organization** #### Organization Settings | Features | Owner | User | Limited | | :------------------------: | :---: | :--: | :-----: | | View organization settings | ✔ | ✔ | ​ | #### **Organization information** | Features | Owner | User | Limited | | :------------------------: | :---: | :--: | :-----: | | View General tab | ✔ | | ​ | | Delete organization | ✔ | ​ | | | Plan change | ✔ | | | | Access billing information | ✔ | | ​ | #### Single Sing-On | Features | Owner | User | Limited | | :-----------------------------------: | :---: | :--: | :-----: | | View Single Sign-On tab | ✔ | | ​ | | Integration with Google Workspace | ✔ | ​ | ​ | | Integration with Microsoft Workspace | ✔ | ​ | | | Show workspace synchronization report | ✔ | ​ | | | Delete workspace integration | ✔ | ​ | ​ | #### Secrets | Features | Owner | User | Limited | | :---------------------: | :---: | :--: | :-----: | | Create secret variables | ✔ | ✔ | ​ | | Delete secret variables | ✔ | ​ | ​ | | Copy secret variables | ✔ | ✔ | ​ | | View secret variables | ✔ | ✔ | ​ | #### API | Features | Owner | User | Limited | | :---------------------: | :---: | :--: | :-----: | | View API listing | ✔ | ✔ | ​ | | Enable and disable APIs | ✔ | ​ | ​ | #### Tokens | Features | Owner | User | Limited | | :-----------------------------------: | :---: | :--: | :-----: | | Create tokens | ✔ | ✔ | ​ | | View tokens | ✔ | ✔ | | | Edit token of type Hits and Failure | ✔ | ​ | ​ | | Delete token of type Hits and Failure | ✔ | ​ | ​ | | Delete token of type API Token | ✔ | ​ | ​ | #### **Audit** | Features | Owner | User | Limited | | :------------------: | :---: | :--: | :-----: | | View Audit Trail tab | ✔ | ​ | ​ | #### **Integrations** | Features | Owner | User | Limited | | :-------------------------------------: | :---: | :--: | :-----: | | View Integrations tab | ✔ | ✔ | ​ | | Install Slack integration | ✔ | ​ | ​ | | Delete Slack integration | ✔ | ​ | ​ | | Refresh/update the Slack integration | ✔ | ​ | ​ | | View the integration in Slack | ✔ | ✔ | ​ | | Install the integration with ServiceNow | ✔ | ​ | ​ | | Delete the integration with ServiceNow | ✔ | ​ | ​ | | Edit the integration with ServiceNow | ✔ | ​ | ​ | | Install the integration with Jira | ✔ | | ​ | | Delete the integration with Jira | ✔ | ​ | ​ | | Edit the integration with Jira | ✔ | ​ | ​ | #### Service Hub | Features | Owner | User | Limited | | :-----------------------: | :---: | :--: | :-----: | | Access to the Service Hub | ✔ | ✔ | ​ | **Users** | Features | Owner | User | Limited | | :----------: | :---: | :--: | :-----: | | Add users | ✔ | ​ | | | Edit users | ✔ | ​ | ​ | | Delete users | ✔ | ​ | ​ | ### **Incident Management** #### **Incident** | Features | Owner | User | Limited | | :-------------------------------------------: | :---: | :--: | :-----: | | View Incident Center | ✔ | ✔ | ✔ | | Create a manual incident | ✔ | ✔ | | | Delete incidents | ✔ | ​ | ​ | | Edit incidents | ✔ | ​ | ​ | | View incident page | ✔ | ✔ | ​ | | Acknowledge an incident | ✔ | ✔\* | | | Resolve an incident | ✔ | ✔\* | ​ | | Create an incident status update | ✔ | ✔\* | ​ | | Make status update public | ✔ | ✔\* | | | Delete status update | ✔ | ✔\* | ​ | | View status update | ✔ | ✔\* | ​ | | View the incident roles | ✔ | ✔\* | ​ | | Configure the incident roles | ✔ | ✔\* | ​ | | View tags on the incident page | ✔ | ✔\* | ​ | | View the War Room button on the incident | ✔ | ✔\* | ​ | | Set up the incident war room | ✔ | ✔\* | | | View the 'Open Ticket' button on the incident | ✔ | ✔\* | ​ | | Open a ticket on the incident | ✔ | ✔\* | ​ | | Close the ticket on the incident | ✔ | ✔\* | ​ | #### **Automation settings** | Features | Owner | User | Limited | | :--------------------------------: | :---: | :--: | :-----: | | View the 'Open Automatic Incident' | ✔ | ​ | ​ | | View the 'Open Automatic Alert | ✔ | ​ | ​ | #### Postmortem | Features | Owner | User | Limited | | :------------------------: | :---: | :--: | :-----: | | View the Postmortem Center | ✔ | ✔ | ✔ | | Create postmortems | ✔ | ✔ | ​ | | Edit postmortems | ✔ | ✔ | | | Delete postmortems | ✔ | | ​ | | Export postmortems | ✔ | ✔ | | | View postmortems | ✔ | ✔ | | #### **Alerts** | Features | Owner | User | Limited | | :--------------------------------------: | :---: | :--: | :-----: | | View the Alert Center | ✔ | ✔ | ✔ | | Acknowledge an alert in the Alert Center | ✔ | ✔\* | ​ | | Resolve an alert in the Alert Center | ✔ | ✔\* | ​ | | Delete alert | ✔ | ​ | ​ | | View the alert page | ✔ | ✔ | ​ | | Acknowledge an alert on the alert page | ✔ | ✔\* | ​ | | Acknowledge an alert on the alert page | ✔ | ✔\* | ​ | | View tags on the alert page | ✔ | ✔ | ​ | #### External Service | Features | Owner | User | Limited | | :-------------------------------------------------: | :---: | :--: | :-----: | | View the External Service Center | ✔ | ✔ | ✔ | | Create External Service | ✔ | ​ | ​ | | Edit External Service | ✔ | ​ | ​ | | Delete External Service | ✔ | ​ | ​ | | View the External Services page | ✔ | ✔ | ​ | | View the IPRestriction section of External Services | ✔ | ​ | ​ | #### **Team** | Features | Owner | User | Limited | | :------------------------: | :---: | :--: | :-----: | | View Teams Center | ✔ | ✔ | ✔ | | Create a team | ✔ | | ​ | | Delete a team | ✔ | ​ | ​ | | Edit a team | ✔ | ​ | ​ | | View team page | ✔ | ✔ | | | Add members to a team | ✔ | ​ | ​ | | Remove members from a team | ✔ | ​ | ​ | | Edit team members | ✔ | ​ | | | View team members | ✔ | ✔ | ​ | #### On-call | Features | Owner | User | Limited | | :----------------------------: | :---: | :--: | :-----: | | View the on-call tab | ✔ | ✔ | | | Create a schedule in On-Call | ✔ | ​ | | | Create a step group in On-Call | ✔ | ​ | ​ | | Edit the schedule in On-Call | ✔ | | ​ | | Delete the schedule in On-Call | ✔ | ​ | ​ | #### **Notification integrations for groups/teams** | Features | Owner | User | Limited | | :------------------------------------------------------: | :---: | :--: | :-----: | | View the Integrations for Notifications tab | ✔ | ✔ | ​ | | Create integration with Discord | ✔ | ​ | | | Edit the Discord integration | ✔ | ​ | ​ | | Delete the Discord integration | ✔ | ​ | ​ | | Create integration with Mail | ✔ | ​ | ​ | | Edit the Mail integration | ✔ | ​ | ​ | | Delete the Mail integration | ✔ | ​ | ​ | | Create a Slack integration | ✔ | ​ | ​ | | Edit the Slack integration | ✔ | ​ | ​ | | Delete the Slack integrationDelete the Slack integration | ✔ | ​ | ​ | | Create a Telegram integration | ✔ | ​ | | | Edit the Telegram integration | ✔ | ​ | ​ | | Delete the Telegram integration | ✔ | | ​ | | Create integration with Microsoft Teams | ✔ | ​ | ​ | | Edit integration with Microsoft Teams | ✔ | | | | Delete integration with Microsoft Teams | ✔ | ​ | ​ | | Create integration with Google Chat | ✔ | | | | Edit integration with Google Chat | ✔ | | ​ | | Delete integration with Google Chat | ✔ | ​ | ​ | | Create integration with Webhook | ✔ | ​ | ​ | | Edit integration with Webhook | ✔ | ​ | ​ | | Delete integration with Webhook | ✔ | ​ | ​ | #### **Notification settings for the team** | Features | Owner | User | Limited | | :-----------------------------: | :---: | :--: | :-----: | | View team notification rules | ✔ | ✔ | ​ | | View when an alert is triggered | ✔ | ✔ | ​ | | Enable or disable integrations | ✔ | ✔ | ​ | | View when an incident occurs | ✔ | ✔ | ​ | | Enable or disable integrations | ✔ | ✔ | ​ | | View when on-call | ✔ | ✔ | ​ | | Enable or disable events | ✔ | ✔ | ​ | **\*The incident management user only has access to the functionalities for responding to an incident or alert when they are added as a responder. Limited users cannot be added as responders.** ### Status Page | Features | Owner | User | Limited | | :----------------------------: | :---: | :--: | :-----: | | View Status Page Center | ✔ | ✔ | ✔ | | Create new Status Page | ✔ | ​ | ​ | | View the Status Page | ✔ | ​ | | | Edit Status Page | ✔ | ​ | ​ | | Delete Status Page | ✔ | ​ | ​ | | View the password field | ✔ | ​ | ​ | | View Subscription Checkbox | ✔ | ​ | ​ | | View Brand Customization Field | ✔ | ​ | ​ | | View Custom Domain Section | ✔ | ​ | ​ | ### Monitoramento #### Resource | Features | Owner | User | Limited | | :---------------------------------------: | :---: | :--: | :-----: | | Create new Resources | ✔ | ​ | ​ | | View the Resource Center | ✔ | ✔ | ✔ | | View Resource Center page | ✔ | ✔ | ​ | | View Insights button on the Resource page | ✔ | ✔ | ​ | | Edit Resources | ✔ | ​ | ​ | | Delete Resources | ✔ | ​ | ​ | #### **Maintenance Window** | Features | Owner | User | Limited | | :-------------------------------------------------: | :---: | :--: | :-----: | | View Maintenance Window button on the Resource page | ✔ | ✔ | | | Schedule Maintenance Window for Resource | ✔ | ✔ | ​ | #### **Operating Hours** | Features | Owner | User | Limited | | :--------------------------------------------: | :---: | :--: | :-----: | | View Opening Hours button on the Resource page | ✔ | ✔ | ​ | | Programar Opening Hours | ✔ | ✔ | ​ | #### **Resource Metrics** | Features | Owner | User | Limited | | :------------------------------------: | :---: | :--: | :-----: | | View metrics from the Resource page | ✔ | ✔ | ​ | | View the Uptime from the Resource page | ✔ | ✔ | ​ | #### Cloud | Features | Owner | User | Limited | | :---------------: | :---: | :--: | :-----: | | View Cloud Center | ✔ | ✔ | ✔ | | Create Clouds | ✔ | ​ | ​ | | Edit Clouds | ✔ | ​ | ​ | | Delete Clouds | ✔ | ​ | ​ | #### Environments | Features | Owner | User | Limited | | :-----------------: | :---: | :--: | :-----: | | View Environments | ✔ | ✔ | ✔ | | Create Environments | ✔ | ​ | ​ | | Edit Environments | ✔ | ​ | ​ | | Delete Environments | ✔ | ​ | ​ | #### Products | Features | Owner | User | Limited | | :---------------------------------------: | :---: | :--: | :-----: | | View the Product Center | ✔ | ✔ | ✔ | | Create new Products | ✔ | | | | View the Product page | ✔ | ✔ | ​ | | View Insights button on the Products page | ✔ | ✔ | ​ | | Create Application | ✔ | ​ | ​ | | Edit Products | ✔ | ​ | ​ | | Delete Products | ✔ | ​ | ​ | | View the Resilience Matrix page | ✔ | ✔ | ✔ | #### Application | Features | Owner | User | Limited | | :-----------------------------------------------: | :---: | :--: | :-----: | | View the Applications Center | ✔ | ✔ | ✔ | | Create new application | ✔ | ​ | ​ | | View the Applications page | ✔ | ✔ | ​ | | Edit application | ✔ | ​ | ​ | | Delete application | ✔ | ​ | ​ | | View metrics of the Applications Center | ✔ | ✔ | ✔ | | View the 1-hour uptime of the Applications Center | ✔ | ✔ | ✔ | | View the metrics of the Applications page | ✔ | ✔ | ​ | | View the uptime of the Applications page | ✔ | ✔ | ​ | #### **Integrations for notifications** | Features | Owner | User | Limited | | :-------------------------------------: | :---: | :--: | :-----: | | Create integration with Discord | ✔ | | | | Edit integration with Discord | ✔ | | | | Delete integration with Discord | ✔ | | | | Create integration with Mail | ✔ | | | | Edit integration with Mail | ✔ | | | | Delete integration with Mail | ✔ | | | | Create integration with Slack | ✔ | | | | Edit integration with Slack | ✔ | | | | Delete integration with Slack | ✔ | ​ | ​ | | Create integration with Telegram | ✔ | ​ | ​ | | Edit integration with Telegram | ✔ | ​ | | | Delete integration with Telegram | ✔ | ​ | ​ | | Create integration with Microsoft Teams | ✔ | ​ | | | Edit integration with Microsoft Teams | ✔ | ​ | ​ | | Delete integration with Microsoft Teams | ✔ | ​ | ​ | | Create integration with Google Chat | ✔ | ​ | ​ | | Edit integration with Google Chat | ✔ | ​ | ​ | | Delete integration with Google Chat | ✔ | ​ | ​ | | Create integration with Webhook | ✔ | ​ | ​ | | Edit Webhook Integration | ✔ | ​ | ​ | | Edit Webhook Integration | ✔ | ​ | | | Delete Webhook Integration | ✔ | | ​ | ### Synthetic #### **Synthetic** | Features | Owner | User | Limited | | :-------------------------: | :---: | :--: | :-----: | | View Synthetic Center | ✔ | ✔ | ✔ | | Create Synthetic Monitoring | ✔ | ​ | ​ | | View Synthetic Page | ✔ | ✔ | ​ | | Edit Synthetic | ✔ | ​ | ​ | | Delete Synthetic | ✔ | ​ | | #### **Maintenance Window** | Features | Owner | User | Limited | | :--------------------------------------------------: | :---: | :--: | :-----: | | View Maintenance Window Button on the Synthetic Page | ✔ | ✔ | ​ | | Schedule Maintenance Window | ✔ | ✔ | ​ | #### **Business Hours** | Features | Owner | User | Limited | | :---------------------------------------------: | :---: | :--: | :-----: | | View Opening Hours Button on the Synthetic Page | ✔ | ✔ | | | Schedule Opening Hours | ✔ | ✔ | | #### Cloud | Features | Owner | User | Limited | | :---------------: | :---: | :--: | :-----: | | View Cloud Center | ✔ | ✔ | ✔ | | Create Clouds | ✔ | | | | Edit Clouds | ✔ | | | | Delete Clouds | ✔ | | ​ | #### Environments | Features | Owner | User | Limited | | :-----------------: | :---: | :--: | :-----: | | View Environments | ✔ | ✔ | ✔ | | Create Environments | ✔ | | | | Edit Environments | ✔ | | | | Delete Environments | ✔ | | ​ | #### Integrações para notificações | Features | Owner | User | Limited | | :-------------------------------------: | :---: | :--: | :-----: | | View Send Automatic Notification Button | ✔ | | | | Create Integration with Discord | ✔ | | | | Edit Integration with Discord | ✔ | | | | Delete Integration with Discord | ✔ | | | | Create Integration with Mail | ✔ | | | | Edit Integration with Mail | ✔ | | | | Delete Integration with Mail | ✔ | | | | Create Slack integration | ✔ | | | | Edit Slack integration | ✔ | | | | Delete Slack integration | ✔ | | | | Create Telegram integration | ✔ | | | | Edit Telegram integration | ✔ | | | | Delete Telegram integration | ✔ | | | | Create Microsoft Teams integration | ✔ | | | | Edit Microsoft Teams integration | ✔ | | | | Delete Microsoft Teams integration | ✔ | | | | Create Google Chat integration | ✔ | | | | Edit Google Chat integration | ✔ | | | | Delete Google Chat integration | ✔ | | | | Create Webhook integration | ✔ | | | | Edit Webhook integration | ✔ | | | | Edit Webhook integration | ✔ | | | | Delete Webhook integration | ✔ | | | ### Insights | Features | Owner | User | Limited | | :-----------: | :---: | :--: | :-----: | | View Insights | ✔ | ✔ | ✔ | #### **In the Incident Management plans** #### **Incidents** | Features | Owner | User | Limited | | :---------------------: | :---: | :--: | :-----: | | View Incidents tab | ✔ | ✔ | ✔ | | Export Incidents report | ✔ | ✔ | ✔ | **Alerts** | Features | Owner | User | Limited | | :------------------: | :---: | :--: | :-----: | | View Alerts tab | ✔ | ✔ | ✔ | | Export Alerts report | ✔ | ✔ | ✔ | **Responder** | Features | Owner | User | Limited | | :----------------------: | :---: | :--: | :-----: | | View Responders tab | ✔ | ✔ | ✔ | | Export Responders report | ✔ | ✔ | ✔ | **Business Impact** | Features | Owner | User | Limited | | :--------------------------: | :---: | :--: | :-----: | | View Business Impact tab | ✔ | ✔ | ✔ | | Export Business Impact repor | ✔ | ✔ | ✔ | #### **In the Web Monitor and/or Synthetic plans** **Monitor Performance** | Features | Owner | User | Limited | | :----------------------------------: | :---: | :--: | :-----: | | View Monitoring Performance tab | ✔ | ✔ | ✔ | | Export Monitoring Performance report | ✔ | ✔ | ✔ | **Real Time Explorer** | Features | Owner | User | Limited | | :------------------------------: | :---: | :--: | :-----: | | View Real Time Explorer tab | ✔ | ✔ | ✔ | | Export Real Time Explorer report | ✔ | ✔ | ✔ | ### **Changes to Roles and Use of Teams** With the update to permissions in the **Elven Platform**, team-specific roles have been discontinued. From now on, only the organization’s **global roles** — **Owner**, **User**, and **Limited** — are valid and applied uniformly to all users. The concept of **teams** remains active only within the context of **incident management**. In other words, within this module, users can still be organized into teams to facilitate internal coordination, but each user’s permissions will always be defined by the **global role** assigned to them. In the other areas of the platform — **monitoring** and **synthetic monitoring** — it is not possible to create teams, and all access is managed exclusively through **global roles**. This change brings greater **standardization**, **security**, and **clarity** in access management, avoiding duplicate or conflicting configurations and ensuring a unified model across the entire organization. ### **The Role of the Responder** In the context of **Incident Management**, there is the role of the **Responder** — a person who can act directly on incidents, meaning they are enabled to help resolve issues. In the **Elven Platform**, once a **User** is designated to be triggered in case an incident occurs, they automatically receive permission to perform the necessary actions to respond to the incident, such as receiving **notifications** and **on-calls**, creating **status updates**, opening **war rooms**, generating **tickets**, among others. **Note:** Users with the **Limited** role cannot be selected as **Responders**. **Owners**, on the other hand, have access to all **Responder** actions, even if they are not assigned to the incident. In the future, the **Elven Platform** will implement additional roles specific to **incident management**, beyond the **Responder**, which is already available. Among these new roles will be the **Commander**, responsible for overall coordination of the incident response, and the **Investigator**, focused on detailed analysis and investigation of the events. ### **Final Points** A clear definition of **roles** and their associated **permissions** is essential to ensure effective platform management. By correctly assigning roles, we guarantee that each user has access to the necessary tools to perform their duties, while maintaining the **integrity** and **security** of data and operations. It’s important to note that this **permission structure** is fully available to customers with full access to the platform, including the **Enterprise plans** (for **incident management** and **monitoring**) and the **Synthetic 200 plan** (for **synthetic monitoring**). Other plans may have limitations regarding features and modules. To learn more about our **plans and pricing**, click [here](https://elven.works/planos-precos/).



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